We currently serve all of Winnipeg and Selkirk, Portage La Prairie, Steinbach, Winkler, Morden, Stonewall, Niverville - to a maximum of 200 kilometers from downtown. If you have a pick-up or delivery to areas further than 200 kilometers, please reach out to us first so we can make sure we can accommodate your request (especially during the weekends and holidays) as most of our drivers are based in Winnipeg.

If you do need something collected or delivered from outside the indicated area, please text or call us at 204-557-6568 for immediate assistance, or send your inquiries to support@primepathway.ca prior to your booking request.

We are open from Mon – Sat: 7:00 am – 7:00 pm, Sun: 9:00 – 5:00pm.

If you require service after 7 pm, please text or call us at 204-557-6568 for immediate assistance or by emailing to support@primepathway.ca, on the possibility that we have an available courier in your area that is able to meet your task at an additional charge.

Orders that need to be picked up within the next two hours are considered rush orders.

To make sure we have availability to fulfill your request, we strongly recommend that you reach out to us first by phone prior to placing any rush orders. In the event that we are unable to accommodate your request within the desired time frame, an alternative time will be proposed. Otherwise, your order will be cancelled and your transaction will be fully refunded.

204-557-6568. Or, you can request a callback by getting in touch with customer service by emailing us at support@primepathway.ca and request a callback.

We take our customers’ security very seriously. We use secure payment provider Stripe to manage transactions – this means that we do not have direct access to your card details, as Stripe is fully PCI compliant. We also have a similar level of security with regards to your personal information as it’s secured and stored on PCI compliant servers on Google’s Cloud Platform.

PrimePathway will not accept any items, particularly consignments, that are not addressed. A courier can accept many items in any given day so it’s important that your package is properly labelled to avoid any mishaps or confusion. Should the package not be properly addressed but the courier is made to accept it we accept no responsibility for any loss or damage.

We recommend sending your on-demand consignments in appropriate packaging, especially those which are fragile or involve loose parts. We cannot guarantee the integrity of the item if it is not placed inside protective packaging. We understand that some larger van-sized items might not be possible to package, however it is highly advisable that they are suitably protected or wrapped as to avoid damage.

It is sometimes very difficult to determine without photo proof at what point the package was damaged, so we ask Prime Pathway customers to attach a photo of their consignment package and email us at support@primepathway.ca. Our couriers are vigilant as well – if they suspect a package might have been damaged before pick-up, they are asked to report it to HQ. If a consignment is of a fragile nature, it’s important that our customers to mark it as fragile so we can treat it as such. Should you believe one of the couriers is at fault for damaging your package, please contact us, we treat each case individually and are happy to mediate.

We are able to reimburse for lost or damaged packages according to Prime Pathway’s standard liability which covers up to $100.

We do our utmost to keep our customers happy. Of course, there can sometimes be mitigating circumstances surrounding why you may be unsatisfied with the service (e.g. traffic, inclement weather, zombie apocalypse lol).

As such, we treat each case individually and on its merits. Please contact us with your complaint by sending an email to support@primepathway.ca.

All our couriers are required to provide delivery information upon completion of each and every delivery task. Please take a look at your proof of delivery details which you can find in your email receipt. Here you’ll find information about where the package was delivered and the person it was left with, along with any notes, signature or photo the courier may have added. If this does not help you in locating your package please contact us at support@primepathway.ca and we will look into the issue.

Please get in touch with our customer service team via email (support@primepathway.ca) and describe your problem. If you can take screenshots and attach them to us, even better for a faster response.

We’ve made this part very simple for you! Just email us at quotes@primepathway.ca. Please define the pick-up and delivery details with as much details as possible for an accurate quote.

The phone number is so that our couriers can call the pick-up or delivery contact directly should the need arise – it helps to get the task completed more efficiently, because it saves them having to contact Prime Pathway, and Prime Pathway having to contact you. We ask for their email address so that they can be sent a proof of delivery, ensuring the reliability and transparency of the on-demand delivery.

The phone number is so that our couriers can call the pick-up or delivery contact directly should the need arise – it helps to get the task completed more efficiently, because it saves them having to contact Prime Pathway, and Prime Pathway having to contact you. We ask for their email address so that they can be sent a proof of delivery, ensuring the reliability and transparency of the on-demand delivery.